Privacy policy
We respect your privacy. This page explains what data we collect when you use the Ramada Al-Raqi site or contact us, and how we use it.
Who we are
- The site is owned and run by Ramada Al-Raqi Trading Company in Jeddah, Kingdom of Saudi Arabia.
- For any question about your data write to info@alhassani.sa or call 012 649 4320.
What do we collect?
- The site does not store your data: the WhatsApp buttons open a ready conversation on your device, and you are the one who sends the message.
- What you write in the message (your business, items, quantities, city) reaches us through WhatsApp only if you send it yourself.
- When you contact us by phone, WhatsApp or email we may keep your number, your email and your order details to follow it up.
- When you buy or have tailoring done at the branches, invoice data and the measurements needed to complete the service are recorded.
- Only after your consent do we use Google Analytics to learn which pages and cities are visited most (the city is estimated from the internet network) and how many times the WhatsApp and call buttons are pressed, to improve the site and plan our services. We do not collect your name, number or message content with it, and we do not link invoice data to it.
- You can decline or change your choice at any time from the “Consent settings” link at the bottom of the page, and the site works fully without analytics tools. Your consent is stored in your browser only.
- The “Find the nearest branch” button asks your browser for permission to use your location; if you allow it, the nearest branch is worked out on your device only. Your location is not sent to us or stored, and we do not use cookies for this. If you decline, the site works as usual.
How do we use your data?
- Replying to your enquiries and sending quotes.
- Carrying out and following up purchase and tailoring orders, and the exchange and returns service.
- Issuing tax invoices and complying with the laws of the Kingdom.
- We do not use your data for marketing without your consent, and we do not sell it to anyone.
Sharing and protection
- We share your data only when needed to complete your service (such as a shipping company or payment gateway) or if a regulatory authority requires us to.
- WhatsApp messages pass through the WhatsApp platform and are subject to its policies.
- We limit access to your data to those on our team who need it to do their work.
Your rights
- You may ask to see, correct or delete your data, under the Kingdom’s Personal Data Protection Law.
- You may stop any marketing contact at any time by telling us.
Updating the policy
We may update this policy when our services change, and the update will appear on this page.
Contact us
Phone and WhatsApp: 012 649 4320 · Email: info@alhassani.sa
Related pages
Have a question?
Message us on WhatsApp and we will answer, or find your nearest branch.