Exchange and returns policy

Before you start — general conditions

• Keep the purchase invoice; a paper or electronic one is accepted.
• The product is accepted in its original condition: unused, unwashed, and not cut or altered.
• The request is made at the branch where you bought. If you need to return it at another branch, write to management first to arrange this.
• We inspect the returned product within 4 working days at most and tell you the result.
• Once the request is accepted, the amount is refunded by the same payment method within 4 working days at most.
• When paying through Tabby or Tamara, the customer bears the payment gateway’s commission (2% of the amount), as it is a service provided to them by another party.
• We regret that we cannot accept any request that does not meet the terms of this policy.

Closed roll

• Return within 3 days of receipt, and exchange within 7 days.
• The roll must be closed as you received it: not opened, nothing cut from it, and its labels complete.
• When you return it by choice without a defect, you bear shipping or delivery fees, if any.

Tailoring service

• If there is a mistake from us in the size or in how the stitch type was carried out, we correct it free of charge.
• If the cut does not suit you when you collect it, we alter it until you are happy.
• Mabroom stitching cannot be altered after stitching, because undoing it may ruin the fabric. We point this out when you order.
• If the fabric is from outside Ramada and the alteration needs extra fabric, we ask you to supply it in the same type and model.
• You can change or cancel your order within an hour of confirming it, unless work has begun. Once work has started the order cannot be cancelled, and the remaining balance is paid on collection.
• What was made to the agreed specifications is not refundable.
• We are not responsible for fabric defects that appear after tailoring if the fabric is from outside Ramada.

Common questions